Shipping Notes

Here is Some In-Depth Shipping Information

If my parcel is sent 'default' Expresspost, is there a delivery on-time guarantee?
Shipping times for default Expresspost shipping are guaranteed 1-4 days unless you are in certain states E.G. Texas or Arizona, apparently because of 'having their own'customs in-state. Shipping speed is guaranteed in Canada and some states in the USA (upper states)always and always in some countries.  Guarantees are through CanadaPost not by us so when a settlement is reached between Longhairs and Canadapost your card may be credited. Expresspost is super and highly recommended as customer's 1st choice!

For paying with Money Orders and Emailing Interac Money please see FAQ..

installed. Canada Post does not supply this so it has been requested done with our programmers, right now we over-ride $ in shipping areas as per reality, or as speed specified in your additional notes, by hand before any billing is done.

We get a huge variety of sizes of and types of orders...varying from one extreme to the other. This new system you are seeing here, is custom-programmed and is being enhanced,  adjusted, and re-adjusted until done...please realize the creative flow and your continued patience is appreciated as is your wonderful feedback you are invited to send. We care what your experiences were like or... not.

Q: Why is my tiny Canadian order put in a bigger box than I personally deem to be necessary.

A: Because Canada post has a box size minimum for the size of label they use on the outside of the box. if sent on anything smaller it will not quote for us, nor would it send properly, it would be returned to us at extra expense and delay.

Q: I am within Canada, and usually order without specifying speed. This time I requested Small packet, why was it sent Expedited?

A: Because Canada doesn't have Small Packet service like it does offer to places like the USA and some other countries. Expedited is essentially the same speed but does not allow for a smaller commercial mailing size than is required for sending Expedited.

The Shipping amount you see immediately upon checkout is not necessarily reflecting what is to be charged for your order's shipping at the time of final billing.  It is an estimate not a quote. It is supposed to be a help, better than no ballpark like the old system, now you have a ballpark, we listened. (let's see a smile  )

If lesser shipping because of size value or weight of order is ever desired, kindly DO put "Small packet please" into the handy box entitled "Additional notes" on your order while placing the order and we will change the cost you see.
The currently seen shipping price WILL be adjusted by us by hand to reflect your requested speed before actual billing. We bill in-house and not on-line. (Don't worry, we'll take of changing this amount before your card is billed)
Also see FAQ page if further info is needed. We bill in-house regardless of wether you have read these alternate options or not. (Module only is able to quote Xpresspost automatically but can be changed by hand later:)
 
Horn combs shipping is cheaper than you think....read on.....

This page has further info in addition to to standard shipping details, deals and info on shipping our items (soon to be your items :) within country and across all borders.

Grrrrrreat shipping news for orderers of our Horn combs and small items:

Thanks to you, our dedicated supporters and clients, mainly because of our huge volume of orders we ship out these days including the sending out our

small medium and extra-large horn combs, we can now pass these savings on to you. Simply put your alternate preferred shipping note in 'additional notes' box and it shall become so before we bill your card on shipping day.

Below are listed new good deals we get for shipping via 'Small Packet'  to the USA and also globally,  so thanks for your continued support of Hairgasm and Longhairs company.

USA 'Small Packet' is the best option for shipping small-sized orders like horn combs.

The shipping rates range for 'Small Packet' air is: $6.20 (0-250g), $8.20 (250-500g) (1.1 lbs or less)and 12.75 (500g- 1kg) (2.2 lbs or less)

The shipping rates range for 'Small Packet' surface is: $4.85 (0-250g), $6.90 (250-500g) 1 lb or less and 10.30 (500g- 1kg)

Weights over these (or order is over 100 dollars) and feeling very budget-mind-set, may alternatively ask for 'Expedited' (carried on the back of a turtle possibly through a soccer field), or 'Small Packet' (a economical budget-mined decent choice not in a hurry)   

They both include liability coverage up to $100 but additional coverage can't be purchased for 'Small Packet'.

Combs and smaller orders valued over 100 dollars please assume we will use 'Xpresspost' our default shopping cart choice. 'Xpresspost' and is sort-of equivalent to 'Priority Post USA', except it's from Canada.

To peruse option to 'Small Packet' for your order, simply request it in a note requesting 'Small Packet' if your order fits within the above guidelines, (6 days to a month allowed for both alternate speeds IF requested and approved).

Unless we are otherwise notified... we ship all orders via by our 'preferred' default-catalog-setting,  the trusty 'Xpresspost' ....our very reasonable and most popular and efficient shipping speed (under 5 days from 'sent ticket date')

Our default setting is always trusty 'Xpresspost' and it can be applied to any type or size of order.

'Xpresspost' is actively tracked (and a plus of on-time from sending with 'Xpresspost' is guaranteed by Canada Post and does not count holidays and weekends).

My parcel was sent back by my post office after it cleared customs. Can you refund me and send me another?
 When we get it back we will be sending another, but if it is delayed we must wait it out before refunding to see WHAT EXACTLY HAPPENNED so that it CAN BE PREVENTED. Borders are very peculiar at times as are some postal workers!!  Longhairs company itself does not guarantee shipping, but often Canadapost does, all packages are insured and claims on Expedited are up to 30 days. Expresspost (which is great)is different  in every State of the USA. We understand and don't mind resending while we wait for investigation, but it is NOT recommended and we would need to bill your card for the second order if this is what you wish to do. When you first order is claimed and assessed, we will refund you for the first parcel immediately.

 Because "hands-on' packing and processing requires care, Parcels are shipped either within 5 business days or on Mondays, our regular shipping day whichever comes first. Emergencies please discuss.